>Dear [%- INCLUDE 'patron-title.inc' patron => ticket.reporter -%],<br>
<br>
Thankyou for your report concerning [%- INCLUDE 'biblio-title.inc' biblio=ticket.biblio link = 0 -%].<br>
<br>
You reported: <br>
[%- ticket.body -%]<br>
<br>
Thankyou